Joshua Burgos
I work with small business owners and ecommerce sellers when the business is growing but the ops aren't keeping up.
I work best
when things are messy.
If your business is growing but your team is buried in repetitive work, your marketplace listings are underperforming, or your ad spend isn't pulling its weight — that's exactly where I step in. I've spent 11+ years working directly in operations — across ecommerce, retail, and customer experience — learning how chaos builds up and what it takes to fix it for good. I work closely with business owners to untangle the mess: clearer processes, better systems, automation that holds up without needing me around to babysit it, and paid campaigns built to convert from day one.
Ecommerce ops · Marketplace management · Paid media & advertising · Workflow automation · Customer experience
Amazon · eBay · Etsy · Walmart · Shopify
How every
engagement works
Every engagement follows the same structure. No surprises. Clear scope. Measurable outcome.
Diagnose
Map the real bottleneck — not the symptom. You leave the first call knowing exactly what to fix and what it's worth.
Propose
A clear plan with tech stack, timeline, and cost. You approve everything before I touch anything.
Build
Weekly progress, no black boxes. You see it working before it goes live.
Hand Off
Full walkthrough and a runbook your team can actually use. You won't need me to keep the lights on.
Maintain
Optional retainer for updates as your needs change. Or take the system and run — the documentation is yours either way.
Ecommerce. Operations.
Automation.
Ecommerce & Marketplace
Listings that sell. Accounts that stay healthy.
I manage the full picture: listing optimization, search visibility, platform compliance, and the customer message-to-resolution cycle. You stop firefighting the platform and start seeing the numbers move.
Operations & Systems
A business that runs when you step away.
I map your workflows, document the processes, and build systems your team can actually follow — so the business doesn't stall every time you're unavailable.
Workflow Automation
Cut the repetitive work. Keep the results.
I build automations that connect your tools and handle the manual work end to end. Your team gets hours back every week with fewer errors and no more copy-paste.
Paid Media & Advertising
Ad spend that earns its keep.
I plan and manage paid campaigns end to end — account structure, copy that converts, and the discipline to cut what's not working. You stop guessing at ROI and start seeing it.
What I'm
Building
Dental Clinic RAG
A dental clinic needed staff and patients to get answers without tying up the front desk. This AI assistant handles common questions — procedures, pricing, scheduling — through a simple chat interface. Fewer phone calls, faster answers.
StockPilot PH
Manually tracking PSE equities is tedious and error-prone. StockPilot automates the pipeline — scraping, normalizing, and scoring PSE-listed stocks daily — so the signals surface without the legwork.
Let's build something that works.
These are early-stage builds. If you want to see how I'd approach your specific problem, let's talk.
Start a ConversationGot a process that
should run itself?
Marketplace ops, customer-facing workflows, or that automation you keep meaning to build — let's get it running.